I recently repaired a Kindle DX for a friend. As part of that, I reset it to factory defaults. When I went to register it so it would connect to his Amazon Account, I received the following error:
Your Kindle is unable to connect at this time. Please try again later. If the problem persists, please restart your Kindle from the menu in Settings and try again.
I confirmed the Kindle was running the latest software. Some chatter on the Internet suggested Amazon had disabled (re)registration for older Kindles, but that turned out to be a bug that Amazon had already fixed.
Restarting didn’t fix the problem. Turning wireless on and off didn’t fix the problem. Downloading a free book didn’t fix the problem. Wireless was definitely working — I could browse the Kindle store.
I called Amazon support. They suggested changing the password. That didn’t work. The rep tried deregistering the Kindle and then manually re-adding it to my friend’s account. That didn’t work.
I did some additional research. It turns out that in addition to updating the Kindle to 2.5.8, you need to install the Kindle Services Update. (See Kindle DX Software Updates.) You can do so via USB from your Mac or PC. (See Transfer & Install Software Updates Manually.)
Download the Kindle Services Update, mind you as of December 2020 ,I found "update-caupdate-09.bin".
At the time you read this it might be different!
https://s3.amazonaws.com/G7G_FirmwareUpdates_WebDownloads/update-caupdate-09.bin
Copy the update-caupdate-09.bin to the root level of your Kindle
Disconnect your Mac or PC from the Kindle
From Home, press the Menu button, and then select Settings.
Press the Menu button, and then select Update Your Kindle.
Select OK.
Wait for your Kindle to update and restart.
Assuming it’s listed in your Amazon account, your Kindle will automatically re-register itself. If not, register the device manually.
So what is this additional update? A new set of security certificates.
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